Terms and Conditions

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OUR BRAND NAME AND OUR COMPANY NAME:

Our Website Name (which contains a Retail Online Store) is 'CoveBear.com'

Our Brand Name is 'CoveBear' and has been so for 33 years

Our Company Name is 'Kate Marshall Graphics, Inc.' - a video production company registered and incorporated in the state of Georgia

Our Website Header is 'CoveBear.com by Kate Marshall Graphics' to differentiate it/us from any other companies that may want to try to use our logo/brand name in the title of their company, since ours is so well-known 

RETURNS: Any item purchased from the CoveBear website may be returned for a replacement if the item has manufacturing defects, or if was damaged in transit, or if the wrong item was shipped. The item must not show wear. Please email with details of your request for return and replacement with an email or phone number to discuss the request to return for replacement. If the item was damaged in transit, a photo of the damaged item must be emailed to us as well. Since we inspect and approve the quality of all of the items sold by us but manufactured by other companies, the quality of the item should not come into play. VIEWING ON DIFFERENT DEVICES: If you feel that the item was not shown or described correctly on our website, please let us know. All products on our website are adequately represented by color photographs depicting the product. Colors of products may vary from one device screen to another. Soft goods such as tapestries will not have a photographic depiction on the item itself because soft goods have texture. Carved wood items will have many variations on the wood grain or color and color may not look identical to the one shown on the webpage. All items such as books, etc. are new unless termed as used.

SECURITY: Our CoveBear website is powered by GoDaddy. "GoDaddy protects customers' financial transactions through several key measures:" 1. "GoDaddy adheres to the Payment Card Industry Data Security Standards, which includes using firewalls and SSL certificates to ensure secure transmission and storage of cardholder information." 2. "GoDaddy conducts regular security audits to identify and mitigate vulnerablities, ensuring their systems are up-to-date and secure." You will note that this website's URL is https://covebear.com - the familiar 'www' (worldwide web) has been dropped due to the new internet protocols, and also that the 's' after 'http' indicates that this is a 'secure website.' If a website has only 'http' it may not be a secure website for shopping. 

PRIVACY: Kate Marshall Graphics, Inc. does not share any customer contact or order information with anyone, and Kate Marshall Graphics, Inc. does not have access to customer methods of payment such as credit card information, etc. We do retain your contact and product order information should we want to let you know of any new products or upcoming sales, for which you can always opt out.

TERMS AND CONDITIONS FOR OUR COVEBEAR WEBSITE USAGE: Our website is Copyrighted. No part of our CoveBear website may be copied and used in any other manner, by any other person or other company, or included in any other website or other media page, without written permission from Kate Marshall Graphics, Inc. All text and photographs and graphics of products created by KMG are Copyrighted by Kate Marshall Graphics, Inc. This includes any used media vendors. If a photograph or text is used by permission by us to be included on our website because we are authorized an authorized vendor, you must contact that company for their photo and text usage permission.

TERMS AND CONDITIONS FOR KATE MARSHALL GRAPHICS DVD USAGE AFTER PURCHASE: All Kate Marshall Graphics, Inc. DVDs and their case covers are copyrighted by us and may not be used in any other manner except for personal use, with exceptions. Only authorized dealers of KMG may sell our new (not used) DVDs. If the DVD was acquired in any way, but not sold by us or an authorized dealer, the DVD would then be USED.

1. No digital copy of our DVDs, visual or audio, in part or in full, is allowed to be edited, created, uploaded to the internet, sold, or shared.

2. No upload of our DVDs, in part or in full, to any social media or movie platform, or shared with other people via the internet or other means, of our DVDs is allowed.

3. No resale of any of our DVDs to another company or store is allowed unless it is termed as 'used', and KMG will not be responsible for the condition of the items.

3. No rental of our DVDs is ever allowed.

4. No public performance or showing of our DVDs without written person from us is allowed, with exceptions - and we must be notified two months ahead of time:

- Teachers face-to-face with students may show our DVDs in part or in full, with no written permission from us

- Libraries face-to-face with the public may show our DVDs in part or in full, with no written permission from us provided the DVD shown is available for checkout within the library - notification of the showing must be sent to us prior to the showing

- Educational Non-Profit Organizations may show our DVDs in part or in full with our written permission from us provided the DVD shown is available for sale at the event at the time of the showing - notification of the event showing must be sent to us two months prior to the showing. If you would like to roll previews of certain of our documentaries in your retail store or at your events, where our DVDs are approved and available for sale to the public, please contact us to create one especially for you

- Used KMG DVDs may be donated or gifted or sold to other companies or organizations and must be marked as 'used' to the public, and KMG will not be responsible for the condition of the items.

- No new KMG DVDs may be sold to any other stores or online websites / stores unless they are authorized by us to sell our copyrighted new (not used) DVDs

- If any used KMG DVDs are sold or donated or gifted, they must carry the original unaltered cover which is also KMG's copyrighted material.